Effective Date: 1st January 2025
Last updated: 27th October 2026
This Refund and Cancellation Policy explains how cancellations, refunds and changes are handled for services provided by Madhuma Global Ventures Pvt. Ltd. ("Madhuma Global", "we", "our" or "us"), including website design and development, web and mobile app development, AI automation, digital marketing, and maintenance and support ("Services"). By engaging our Services, you agree to this policy.
1. Scope of the Policy
This policy applies to Services ordered from Madhuma Global directly. The specific scope, price, payment schedule and any cancellation or refund terms for a project are set out in the proposal, quotation or agreement for that project. If those project terms differ from this policy, the project terms apply.
2. Cancellation Policy
2.1 Project-Based Work
- You may ask to cancel a project at any time by writing to us at hi@madhumaglobal.com.
- Work completed up to the date of cancellation, and any costs we have already incurred on your behalf, are payable.
2.2 Ongoing Services
- For ongoing services, such as maintenance, support or marketing billed periodically, please give notice before the start of the next billing period, or as set out in your agreement.
3. Refund Policy
3.1 Eligibility for Refunds
Refunds, if any, are considered on the following basis:
- The request is made in writing and meets the terms of your proposal or agreement.
- Amounts paid for work that has already been carried out or delivered are not refundable.
- Any refund is limited to amounts paid for work that has not yet started, less costs already incurred.
3.2 Processing Time
- Approved refunds will be processed within 7-10 business days from the date of approval.
- Refunds will be issued to the original payment method where possible.
3.3 Non-Refundable Charges
- Third-party costs purchased on your behalf, such as domain names, hosting, software licences, plugins, themes, stock assets and advertising spend, are not refundable by us and are subject to the third party's own terms.
- Taxes, where applicable, are refunded only as permitted by law.
4. Changes to Scope
- Changes to the agreed scope, features or timelines are subject to our availability and may affect the price and delivery date.
- We will confirm the effect of any change with you before carrying it out.
5. Delays and Inactivity
If a project is put on hold or cannot progress because information, content, approvals or payments are not received, we may pause the project and agree a revised timeline with you.
6. Force Majeure
In the event of circumstances beyond our reasonable control (for example natural disasters, government restrictions or widespread service outages), cancellations and refunds will be handled on a case-by-case basis. We may offer alternatives such as rescheduling or credit.
7. Contact Information
For cancellations, refunds or changes, please contact us:
Madhuma Global Ventures Pvt. Ltd.
Address: 228-A, Ganeshpuri, Near Khajrana Ganesh Temple, Indore, Madhya Pradesh 452010, India
Email: hi@madhumaglobal.com
Phone: +91 83589 95599
Thank you for choosing Madhuma Global.